Our Services > Business Process Improvement
Business process improvement
We are devoted to improving the execution of public sector organizations by boosting the efficiency and results of key processes, along with our clients, through a true understanding of how their organization works.
Process mapping, redesign and optimization
We analyze and redesign of workflows within and between organizations in order to optimize end-to-end processes and automate non-value-added tasks.
Our team of highly skilled consultants works hard not only redesign processes, but to implement them to ensure they translate into better results for our clients. We pave the way forward for our clients and accompany them through the implementation phase to guarantee our solutions endure.
Process management evaluation
In order to identify opportunities for improvement, we evaluate the ensemble of activities of planning and monitoring the performance of current processes.
Featured Case Study
The Great Alliance for Competitiveness lacked a specialized tool to evaluate and monitor its projects and programs.
Ergo’s Solution: We developed a platform that aides in the impact assesment of the projects and programs that will form part of the National Competitiveness Agenda.
Consulates in the United States were facing increased delays, poor processes and lack of standards for customer service.
Ergo’s Solution: Implement process standards for consular documentation services in 30 Mexican consulates that resulted in improved services.
The Ministry needed greater control over the activities of standardization and conformity assessment of the Directorate General of Standards (DGS).
Ergo’s Solution: The Group rigorously analyzed the legal framework and operations to identify inefficiencies. It redesigned current administrative processes and designed new processes.
Information regarding regulatory requirements were spread across many organizations in the province of Saskatchewan, making it hard for users to identify and comply with all the requirements.
Ergo’s Solution: Develop, deploy and support a province-wide regulatory information database to serve as the single source of information regarding regulatory requirements.
The Ministry of Interior needed to monitor the implementation of the reform to the criminal justice system. They required a system of performance indicators to track progress.
Ergo’s Solution: Ergo developed an online information system based on its proprietary Mētis™ engine of performance indicators and developed a deployment strategy and training courses.
Regulations to grant permits are extremely complex and ensuring compliance with applicable rules is a costly and burdensome process both for county planners and developers.
Ergo’s Solution: Develop of a conceptual framework to facilitate the identification of applicable rules to specific permit types and an information system to track the entire permit approval process.
COFEMER needed to redesign the regulatory impact analysis that all federal agencies had to submit with new regulations to make the process more efficient and aligned with the OECD’s best practices.
Ergo’s Solution: Reengineer processes, develop new streamlined processes, write an operational manual for the regulatory impact assessment review process and develop a Web based tool to streamline and automate the development and submittal of regulatory impact assessments by federal agencies.
PROFECO lacked an integral information and process system that effectively connected its offices which resulted in inefficient processes and customer services.
Ergo’s Solution: From 2002 to 2005 The Ergo Group advised PROFECO in the conception, design and implementation of the first ever integrated, agency-wide Citizen Relationship Management System (an Oracle based system entitled SIIP). The services included the security of the system, trials, trial appeals, and business intelligence, among others.