The Great Alliance for Competitiveness lacked a specialized tool to evaluate and monitor its projects and programs.
Ergo’s Solution: We developed a platform that aides in the impact assesment of the projects and programs that will form part of the National Competitiveness Agenda. Read More
Consulates in the United States were facing increased delays, poor processes and lack of standards for customer service.
Ergo’s Solution: Implement process standards for consular documentation services in 30 Mexican consulates that resulted in improved services. Read More
The Ministry needed greater control over the activities of standardization and conformity assessment of the Directorate General of Standards (DGS).
Ergo’s Solution: The Group rigorously analyzed the legal framework and operations to identify inefficiencies. It redesigned current administrative processes and designed new processes. Read More
Information regarding regulatory requirements were spread across many organizations in the province of Saskatchewan, making it hard for users to identify and comply with all the requirements.
Ergo’s Solution: Develop, deploy and support a province-wide regulatory information database to serve as the single source of information regarding regulatory requirements. Read More
The Ministry of Interior needed to monitor the implementation of the reform to the criminal justice system. They required a system of performance indicators to track progress.
Ergo’s Solution: Ergo developed an online information system based on its proprietary Mētis™ engine of performance indicators and developed a deployment strategy and training courses. Read More
Regulations to grant permits are extremely complex and ensuring compliance with applicable rules is a costly and burdensome process both for county planners and developers.
Ergo’s Solution: Develop of a conceptual framework to facilitate the identification of applicable rules to specific permit types and an information system to track the entire permit approval process. Read More
COFEMER needed to redesign the regulatory impact analysis that all federal agencies had to submit with new regulations to make the process more efficient and aligned with the OECD’s best practices.
Ergo’s Solution: Reengineer processes, develop new streamlined processes, write an operational manual for the regulatory impact assessment review process and develop a Web based tool to streamline and automate the development and submittal of regulatory impact assessments by federal agencies. Read More
PROFECO lacked an integral information and process system that effectively connected its offices which resulted in inefficient processes and customer services.
Ergo’s Solution: From 2002 to 2005 The Ergo Group advised PROFECO in the conception, design and implementation of the first ever integrated, agency-wide Citizen Relationship Management System (an Oracle based system entitled SIIP). The services included the security of the system, trials, trial appeals, and business intelligence, among others. Read More