The Ergo Group Inc, has worked on a wide array of projects encompassing Policy Analysis, Program Evaluation, Business Process Reengineering, and Strategic Planning for clients in California and Mexico.

Recent projects:

Procuraduría Federal del Consumidor, Mexico.

The Federal Attorney General's Office for Consumer Affairs in Mexico is the agency charged wih protecting consumer rights and implementing the government's weights and measures verification programs. From 2002 to 2005 The Ergo Group advised Profeco in the conception, design and implementation of the first ever integrated, agency-wide Citizen Relationship Management System. SIIP, as the Oracle based system is known, links together the agency's 60 plus offices around the country and delivers real time service to consumers that visit these offices or call the national Consumer Hotline. In September 2006, Profeco was awarded the prestigious Innova Award for government innovation for its implementation of SIIP. www.profeco.gob.mx

Comisión Federal de Mejora Regulatoria (Phase I), Mexico.

The Federal Commission on the Improvement of Regulation (COFEMER) is charged with ensuring that Mexico's regulatory framework is efficient and does not impose undue burdens on the economy. As part of its ongoing strategy, COFEMER contracted with The Ergo Group, Inc. to reengineer its process for reviewing regulatory impact assessments submitted by federal agencies. The Ergo Group, Inc. worked together with COFEMER to reengineer their processes, develop new streamlined processes, write an operational manual for the regulatory impact assessment review process and developed a Web based tool to streamline the development and submittal of regulatory impact assessments by federal agencies and their review by COFEMER.

This public access tool is available at: www.cofemermir.org

Comisión Federal de Mejora Regulatoria (Phase II), Mexico.

In the second phase of the COFEMER project, The Ergo Group, Inc. developed and implemented a general purpose internal workflow system to institutionalize the business processes developed for COFEMER. This workflow system allows COFEMER to track its different workflows, generate performance measures and reports. The Ergo Group also developed COFEMER's new online presence through its website www.cofemer.gob.mx

Contra Costa County, California - Community Development Department - CDBG

The Community Development Department administers the Department of Housing and Urban Development's "Community Development Block Grant" program. This program distributes federal resources for local community revitalization and supports local social assistance programs. Contra Costa County contracted with The Ergo Group, Inc. the development of an integrated management system to track utilization of federal funds, manage the overall program process, manage approved projects from inception to closure and generate business metrics.

Contra Costa County, California - Community Development Department - Current Planning

The Current Planning Department manages urban planning and compliance issues on large housing development projects in the County. It is responsible for shepherding large projects through the complicated land use, zoning and environmental issues that impact such projects. Regulations in this area are extremely complex and ensuring compliance with applicable rules is a costly and burdensome process both for county planners and developers. Contra Costa County contracted with The Ergo Group, Inc. the development of a conceptual framework to facilitate the identification of applicable rules to specific permit types and a information system to track the entire permit approval process.