Public policy design, evaluation and diagnostics
Based on evidence and rigorous analysis, we develop program and process diagnostics for clients, redesign programs and public policies, and evaluate them to effectively solve social problems and improve public policymaking.
An accurate diagnostic is essential for the development of effective solutions. At the Ergo Group we help our clients identify, understand and visualize every aspect of the public policy problems they are facing, which will lead to the identification of possible solutions.
At Ergo, we help governments face public policy issues with an optimal vision, designing –and implementing— cost-effective and resourceful programs that successfully tackle the root causes of these issues. We work with a results-based approach so that public funds are invested effectively to contribute to a greater social well-being.
Program evaluation is an essential task. Only through evaluation may taxpayers, government officials, and politicians know that public funds are actually translating into results. At Ergo, we do rigorous evaluations to help governments identify programs that should be escalated and those that should be modified to deliver the expected results. These evaluations help promote evidence-based policy-making and a more effective government expenditure.
The Great Alliance for Competitiveness lacked a specialized tool to evaluate and monitor its projects and programs.
Ergo’s Solution: We developed a platform that aides in the impact assesment of the projects and programs that will form part of the National Competitiveness Agenda.
Consulates in the United States were facing increased delays, poor processes and lack of standards for customer service.
Ergo’s Solution: Implement process standards for consular documentation services in 30 Mexican consulates that resulted in improved services.
The Ministry needed greater control over the activities of standardization and conformity assessment of the Directorate General of Standards (DGS).
Ergo’s Solution: The Group rigorously analyzed the legal framework and operations to identify inefficiencies. It redesigned current administrative processes and designed new processes.
Information regarding regulatory requirements were spread across many organizations in the province of Saskatchewan, making it hard for users to identify and comply with all the requirements.
Ergo’s Solution: Develop, deploy and support a province-wide regulatory information database to serve as the single source of information regarding regulatory requirements.
The Ministry of Interior needed to monitor the implementation of the reform to the criminal justice system. They required a system of performance indicators to track progress.
Ergo’s Solution: Ergo developed an online information system based on its proprietary Mētis™ engine of performance indicators and developed a deployment strategy and training courses.
Regulations to grant permits are extremely complex and ensuring compliance with applicable rules is a costly and burdensome process both for county planners and developers.
Ergo’s Solution: Develop of a conceptual framework to facilitate the identification of applicable rules to specific permit types and an information system to track the entire permit approval process.
COFEMER needed to redesign the regulatory impact analysis that all federal agencies had to submit with new regulations to make the process more efficient and aligned with the OECD’s best practices.
Ergo’s Solution: Reengineer processes, develop new streamlined processes, write an operational manual for the regulatory impact assessment review process and develop a Web based tool to streamline and automate the development and submittal of regulatory impact assessments by federal agencies.
PROFECO lacked an integral information and process system that effectively connected its offices which resulted in inefficient processes and customer services.
Ergo’s Solution: From 2002 to 2005 The Ergo Group advised PROFECO in the conception, design and implementation of the first ever integrated, agency-wide Citizen Relationship Management System (an Oracle based system entitled SIIP). The services included the security of the system, trials, trial appeals, and business intelligence, among others.