Optimization of Information Exchange in Nuevo León

Duration: 2021

Client: Chemonics International, Inc.

Problem: The ERGO project identified several significant issues in the information exchange system between the analysis units, the Attorney General’s Office of Nuevo León (FGNL), and the Unit of Precautionary Measures and Supervision (UMECA). Inconsistencies were found in the documentation of processes, suggesting potential deficiencies in how they were conducted and recorded. Additionally, there was a lack of systematization in the information exchange and a need to optimize the existing mechanisms. Furthermore, the absence of formal protocols to guide these information exchanges was observed, causing difficulties in the organization and formalization of these processes.

ERGO’s Solution: The ERGO project revolutionized the mechanisms of information exchange between the analysis units, the FGNL, and the UMECA. It conducted a thorough analysis of the process documentation with key stakeholders, identifying areas for improvement and proposing modifications to optimize these processes. As a result, innovative protocols were created that not only organize and formalize the information exchange but also enhance its efficiency and effectiveness.