Consulates in the United States were facing increased delays, poor processes and lack of standards for customer service.

Ergo’s Solution: Implement process standards for consular documentation services in 30 Mexican consulates that resulted in improved services.

The Ministry needed greater control over the activities of standardization and conformity assessment of the Directorate General of Standards (DGS).

Ergo’s Solution: The Group rigorously analyzed the legal framework and operations to identify inefficiencies. It redesigned current administrative processes and designed new processes.