Our Services > IT Solutions

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IT Solutions

We deliver innovative IT solutions as a result of a perfect combination of our Metis technology solutions platform, our team that is always at the forefront of cutting-edge technology, and our deep knowledge of public policy issues.

Metis BPM

In order to deliver the best and most innovative IT solutions for our clients, we have our own IT platform: METIS BPM. Our platform has functions to analyze models and to access data outside the model.

These include:

  • Searches within an enterprise that satisfy simple or complex criteria.

  • Multiple views of a model to address different areas or audiences.

  • Navigation of a model, for instance through zooming into containers.

  • Performing methods such as calculations

  • Links to external data.

  • Data exchange with other applications.

  • Reporting.

Product integration

For an IT tool to be completely functional, it must be integrated with all other relevant tools and devices. We have solid experience integrating our IT products and services with the rest of the client´s software programs and devices.

IT strategy and planning

Through our unique expertise in IT services and products, we help our clients design IT strategies and invest strategically in IT tools in order to meet short-term and long-term goals. 

Featured Case Study

Featured
Client: CONCAMIN (Industrial Chambers Confederation)
Client: CONCAMIN (Industrial Chambers Confederation)

 

The Great Alliance for Competitiveness lacked a specialized tool to evaluate and monitor its projects and programs.

Ergo’s Solution: We developed a platform that aides in the impact assesment of the projects and programs that will form part of the National Competitiveness Agenda.

Client: Ministry of Foreign Affairs, Mexico
Client: Ministry of Foreign Affairs, Mexico

Consulates in the United States were facing increased delays, poor processes and lack of standards for customer service.

Ergo’s Solution: Implement process standards for consular documentation services in 30 Mexican consulates that resulted in improved services.
Client: Ministry of the Economy, Mexico

The Ministry needed greater control over the activities of standardization and conformity assessment of the Directorate General of Standards (DGS).

Ergo’s Solution: The Group rigorously analyzed the legal framework and operations to identify inefficiencies. It redesigned current administrative processes and designed new processes.

evidence-based management
Ministry of Economy, Saskatchewan

Information regarding regulatory requirements were spread across many organizations in the province of Saskatchewan, making it hard for users to identify and comply with all the requirements.

Ergo’s Solution: Develop, deploy and support a province-wide regulatory information database to serve as the single source of information regarding regulatory requirements.
Client: Ministry of the Interior, Mexico

The Ministry of Interior needed to monitor the implementation of the reform to the criminal justice system.  They required a system of performance indicators to track progress.

Ergo’s Solution: Ergo developed an online information system based on its proprietary Mētis™ engine of performance indicators and developed a deployment strategy and training courses.
Client: Contra Costa County, California – Community Development Department - Current Planning

Regulations to grant permits are extremely complex and ensuring compliance with applicable rules is a costly and burdensome process both for county planners and developers.

Ergo’s Solution: Develop of a conceptual framework to facilitate the identification of applicable rules to specific permit types and an information system to track the entire permit approval process.
Client: Federal Commission for the Improvement of Regulation (COFEMER)

COFEMER needed to redesign the regulatory impact analysis that all federal agencies had to submit with new regulations to make the process more efficient and aligned with the OECD’s best practices. 

Ergo’s Solution: Reengineer processes, develop new streamlined processes, write an operational manual for the regulatory impact assessment review process and develop a Web based tool to streamline and automate the development and submittal of regulatory impact assessments by federal agencies.

Client: Office of the Federal Attorney General for Consumer Affairs (PROFECO)
Client: Office of the Federal Attorney General for Consumer Affairs (PROFECO)

PROFECO lacked an integral information and process system that effectively connected its offices which resulted in inefficient processes and customer services.

Ergo’s Solution: From 2002 to 2005 The Ergo Group advised PROFECO in the conception, design and implementation of the first ever integrated, agency-wide Citizen Relationship Management System (an Oracle based system entitled SIIP). The services included the security of the system, trials, trial appeals, and business intelligence, among others.

 

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Case studies