Client: CONCAMIN (Industrial Chambers Confederation)
The Great Alliance for Competitiveness lacked a specialized tool to evaluate and monitor its projects and programs.
Ergo’s Solution: We developed a platform that aides in the impact assesment of the projects and programs that will form part of the National Competitiveness Agenda.
Client: Due to Mexico's need to advance in matters of competitiveness, the Private and Industrial sector formed an alliance which unites Government, Academy and Civil Society. This alliance created an instrument for the continuous improvement of Mexico through systematic actions that generate value and impact.
Problem: The alliance lacked a specialized tool to evaluate and monitor its projects and programs.
Ergo’s Solution: We developed a platform that aides in the impact assesment of the projects and programs that will form part of the National Competitiveness Agenda.
Client: Office of the Federal Attorney General for Consumer Affairs (PROFECO)
PROFECO lacked an integral information and process system that effectively connected its offices which resulted in inefficient processes and customer services.
Ergo’s Solution: From 2002 to 2005 The Ergo Group advised PROFECO in the conception, design and implementation of the first ever integrated, agency-wide Citizen Relationship Management System (an Oracle based system entitled SIIP). The services included the security of the system, trials, trial appeals, and business intelligence, among others.
Client: PROFECO - the agency in charge of protecting consumer rights and ensuring compliance with consumer focused business regulations in Mexico.
Problem: PROFECO lacked an integral information and process system that effectively connected its offices which resulted in inefficient processes and customer services.
Ergo’s Solution: From 2002 to 2005 The Ergo Group advised PROFECO in the conception, design and implementation of the first ever integrated, agency-wide Citizen Relationship Management System (an Oracle based system entitled SIIP). The services included the security of the system, trials, trial appeals, and business intelligence, among others.
Results: The information technology system linked together the agency's 60 plus offices in Mexico. It delivers real time service to consumers that visit these offices or call the national Consumer Hotline.
Ergo’s solution not only significantly boosted PROFECO’s efficiency, but also in September 2006, PROFECO was awarded the prestigious Innova Award for government innovation for its implementation of SIIP.