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Case Studies

Our unique combination of expertise allows us to develop innovative solutions that ensure we fulfill our mission. Our work spans four key areas: business process improvement, IT solutions, advanced analytics and policy diagnostics, and public policy evaluation and design. We build long-lasting relationships with our public local, state and federal and non-for-profit clients through highly personalized services and the delivery of unique solutions and insights that enable them to increase efficiency and meet their organizational goals. Read about some of our recent projects, the solutions we deployed to meet our clients' needs and the results they were able to harness.

 
Featured
Client: CONCAMIN (Industrial Chambers Confederation)
IT Solutions, Business Process Improvem, Advanced Analytics
Client: CONCAMIN (Industrial Chambers Confederation)
IT Solutions, Business Process Improvem, Advanced Analytics

 

The Great Alliance for Competitiveness lacked a specialized tool to evaluate and monitor its projects and programs.

Ergo’s Solution: We developed a platform that aides in the impact assesment of the projects and programs that will form part of the National Competitiveness Agenda.

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IT Solutions, Business Process Improvem, Advanced Analytics
Client: Ministry of Foreign Affairs, Mexico
Public Policy Design
Client: Ministry of Foreign Affairs, Mexico
Public Policy Design

Consulates in the United States were facing increased delays, poor processes and lack of standards for customer service.

Ergo’s Solution: Implement process standards for consular documentation services in 30 Mexican consulates that resulted in improved services.

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Public Policy Design
Public Policy Design
Client: Ministry of the Economy, Mexico
Public Policy Design

The Ministry needed greater control over the activities of standardization and conformity assessment of the Directorate General of Standards (DGS).

Ergo’s Solution: The Group rigorously analyzed the legal framework and operations to identify inefficiencies. It redesigned current administrative processes and designed new processes.

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Public Policy Design
Public Policy Design
Ministry of Economy, Saskatchewan
Public Policy Design

Information regarding regulatory requirements were spread across many organizations in the province of Saskatchewan, making it hard for users to identify and comply with all the requirements.

Ergo’s Solution: Develop, deploy and support a province-wide regulatory information database to serve as the single source of information regarding regulatory requirements.

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Public Policy Design
Business Process Improvem
Client: Ministry of the Interior, Mexico
Business Process Improvem

The Ministry of Interior needed to monitor the implementation of the reform to the criminal justice system.  They required a system of performance indicators to track progress.

Ergo’s Solution: Ergo developed an online information system based on its proprietary Mētis™ engine of performance indicators and developed a deployment strategy and training courses.

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Business Process Improvem
Business Process Improvem
Client: Contra Costa County, California – Community Development Department - Current Planning
Business Process Improvem

Regulations to grant permits are extremely complex and ensuring compliance with applicable rules is a costly and burdensome process both for county planners and developers.

Ergo’s Solution: Develop of a conceptual framework to facilitate the identification of applicable rules to specific permit types and an information system to track the entire permit approval process.

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Business Process Improvem
Advanced Analytics
Client: Federal Commission for the Improvement of Regulation (COFEMER)
Advanced Analytics

COFEMER needed to redesign the regulatory impact analysis that all federal agencies had to submit with new regulations to make the process more efficient and aligned with the OECD’s best practices. 

Ergo’s Solution: Reengineer processes, develop new streamlined processes, write an operational manual for the regulatory impact assessment review process and develop a Web based tool to streamline and automate the development and submittal of regulatory impact assessments by federal agencies.

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Advanced Analytics
Client: Office of the Federal Attorney General for Consumer Affairs (PROFECO)
IT Solutions
Client: Office of the Federal Attorney General for Consumer Affairs (PROFECO)
IT Solutions

PROFECO lacked an integral information and process system that effectively connected its offices which resulted in inefficient processes and customer services.

Ergo’s Solution: From 2002 to 2005 The Ergo Group advised PROFECO in the conception, design and implementation of the first ever integrated, agency-wide Citizen Relationship Management System (an Oracle based system entitled SIIP). The services included the security of the system, trials, trial appeals, and business intelligence, among others.

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IT Solutions